When experienced specialists retire, valuable knowledge is at risk of disappearing. Especially in surface technology, where processes are complex and years of experience ensure optimum results, structured knowledge transfer is essential. How can knowledge be identified, documented and passed on? The knowledge map is a tried and tested tool.
If Fritz Müller leaves, will his knowledge remain?
Fritz Müller [name/persona invented] has been working in surface technology for 45 years. He has always worked in the same company. He knows every coating system, every paint system and knows exactly what to do when and how if the coating is not perfect. However, Fritz is about to take his well-earned retirement - and with him, an irreplaceable wealth of knowledge is in danger of being lost. What has grown over decades cannot be handed over to a successor in just a few weeks. Why is that?
Painting technology knowledge is more than just information
Knowledge is information embedded in a context of experience. But what exactly does that mean? A technical data sheet describes the coating process for the coating system, but does not explain why a specific pre-treatment works better with certain substrates. This type of experiential knowledge is the backbone of every coating company - and it is lost when people leave the company and the knowledge has not been transferred beforehand.
The knowledge map - a method for the targeted identification of transfer-relevant knowledge
In order to systematically transfer valuable knowledge, companies need a clear structure. The knowledge map in the form of a pre-structured mind map is a proven tool for identifying transfer-relevant knowledge. Knowledge is divided into different categories:
- Specialist knowledge: Materials, coating processes, defect analyses
- Work organization: ERP systems, master data maintenance, process control
- Project knowledge: Planning of new coating systems, introduction of new coating systems, lessons learned from past projects
- Network knowledge: Internal contacts, contacts to suppliers, research institutions, industry associations
- Corporate culture: values, hierarchies, communication channels
- Leadership knowledge: Team leadership, conflict management, decision-making processes
- History knowledge: Development of processes and structures
Once the knowledge has been visualized using the knowledge map, the next step is to take a targeted look at each individual area of knowledge. What information is particularly important for the future? How can this knowledge be documented in such a way that others can easily understand and use it? This can be done through discussions, written instructions or video tutorials. It is crucial that the knowledge is not only collected, but also actively passed on to others/the next generation.
Knowledge transfer - not just an issue for retirees
Retirement is an obvious reason for knowledge transfer, but temporary absences - whether due to illness, vacation or parental leave - can also leave gaps in company knowledge. Surface technology companies should therefore not wait until an expert retires before taking action, but rather establish knowledge transfer as a continuous process.
Conclusion: Preserving knowledge for painting and coating companies
- Knowledge is more than just information - it is experience that keeps a company running.
- The knowledge map helps to identify and structure transfer-relevant knowledge.
- Knowledge transfer should be viewed as a continuous process, not just as a measure when employees retire.
Companies that take a strategic approach to knowledge transfer secure their future and remain competitive. (OM-3/25)