LPW Test and Service Center - Interview with Christian Koblenzer, LPW Cleaning Systems

Christian Koblenzer, Head of Customer Support at LPW, talks to Surface Technology Online Editor-in-Chief Oliver Missbach about working in LPW's Test and Service Center (TDZ) and the challenges of component cleaning.

Christian Koblenzer is responsible for the Test and Service Center (TDZ) at LPW Reinigungssysteme. In an interview with Oberfläche-Online, he talks about his work in the TDZ, what happens there and how he and his team find suitable solutions for special customer tasks in industrial parts cleaning. Christian Koblenzer says of his work: "We are technologists. We deliver the tailor-made suit and not an off-the-peg solution.".

Question: "Mr. Koblenzer, you are Head of Customer Support at LPW and in your division you also manage the technical centre and the Test and Service Centre (TDZ) at the company site in Riederich. Can you briefly summarize what happens there and what opportunities you offer your customers?"

Christian Koblenzer: "At both locations, we offer our customers professionally conducted preliminary and feasibility tests. Accompanied by in-depth consultation as the basis for a tailor-made solution concept. We are at the technical center when the focus is on cleaning technology and normal ambient air does not pose a relevant contamination risk. In the TDZ, we go much further and take care of the entire process. Among other things, we have a clean room with integrated air particle measurement and suitable media supply systems. Here, under conditioned and traceable conditions, such as process monitoring, we can handle even the most difficult tasks in medical technology, high-vacuum technology or the optical industry. But much more important than the technical setting is the approach to the various projects. Together with the customer, we always start by asking ourselves what we want to achieve. Not only in terms of technical cleanliness, but also with regard to handling, batch protocol or packaging requirements. On this basis, we then decide to what extent we will use the technical center and TDZ."

Question: "In addition to the tests, you also carry out contract cleaning in small batches at the TDZ, correct?"

Christian Koblenzer: "Exactly. The TDZ has also been used intensively for very high-quality and customized contract cleaning for almost three years. In principle, nothing new on the market. But the big difference compared to other contract cleaning service providers is that we develop customer and product-specific cleaning processes, especially for critical individual parts and small batches. These are tailored to the customer's requirements down to the smallest detail, from incoming goods inspection to packaging after cleaning. The process usually begins with detailed discussions and accompanying cleanability and chemical compatibility tests. We then make process proposals and enter the coordination phase before the actual component cleaning begins. Final analyses at LPW or in an accredited laboratory are discussed in detail. The same applies to the accompanying UV light examination or the implementation of special test routines after cleaning. In short: we are technologists. We deliver tailor-made solutions, not off-the-peg solutions. This may sound a little complicated from the customer's point of view, but it is not. This is our expertise, which we share transparently with our clients and help them to grow into the new topic."

Question: "What technical equipment and which methods are available to customers in the TDZ?"

Christian Koblenzer: "In principle, our test and service center offers a wide range of options, like a kind of Swiss army knife. It starts with checking the delivery quality. This often plays a major role in achieving the best possible purity results. For example, we can monitor customer-specific test criteria, use microscopy or check for transport damage. Depending on the incoming contamination, the appropriate pre-cleaning is then carried out. This includes using our vacuum-based CNp process to ensure the appropriate input quality for final cleaning in the ISO 7 cleanroom. The final cleaning is defined by the cleanliness requirement and the component - we adapt the cleanroom-based three-stage ultra-fine/ ultra-fine cleaning system accordingly. The aim is always to reduce residual contamination to below the required limit value using the highest quality rinsing and drying processes. The setting also includes the specially developed ultra-pure ultrapure water supply unit. The cleanroom can be completely darkened for UV light inspection. It is also equipped with a mobile laminar flow unit, which ensures ISO 5-comparable environmental conditions for the inspection, handling and packaging of the cleaned components."

Question: "Many applications produce a lot of process-relevant data. How do you record and document this?"

Christian Koblenzer: "All processes in the plant and in the cleanroom are documented in a specially developed cloud-based system right from the start. This allows us to record everything paperlessly and in real time. On the one hand, this allows us to monitor the process live and, on the other, to compare it with analyses from the laboratory afterwards or to inform the customer months later how which component was packaged or whether there were any anomalies."

Question: "Mr. Koblenzer, you said that you supply made-to-measure suits. What special cleaning tasks do customers usually approach you with and what solutions are they looking for?"

Christian Koblenzer: "Actually, it's always about components with high geometric complexity, critical materials or very high cleanliness requirements. Or all of these at once. In other words, our core competence. Customers are often unable to say exactly what they are looking for at the start of the collaboration. And this is precisely where we see our role as providing intensive support and advice. We compare the requirements of the component with the available cleaning, rinsing and drying methods and often create a deep understanding of clean production processes and integrated cleaning technology."

Question: "How do you and your team go about finding a suitable solution for specific customer tasks?"

Christian Koblenzer: "If we compare the TDZ to a Swiss army knife, then our Customer Support team is like a Swiss watch. Each of my employees has a specialist area that dovetails perfectly with the expertise of their colleagues, providing customers with the most precise results or suggestions. As described above, the conception of solutions begins with a personal discussion to clarify the initial key points. This is often followed by an initial test day. Prior to this, we develop process and chemical proposals and examine the cleanability of the components. The cleaning itself is flanked by accompanying analyses. Once it has been proven that we meet the specification, it's time for the finishing touches. In other words, process design from A to Z, including defining batch sizes, preparing quotations and scheduling delivery and collection dates."

Question: "Which areas of industry are particularly using your services and how has this changed and developed in recent years?"

Christian Koblenzer: "As requirements and components are becoming increasingly complex, we have become experts in special applications over the years. LPW is now internationally renowned for this, which is why we are in demand at home and abroad in areas such as the semiconductor supply industry, medical technology, the optical industry and post-processing in additive manufacturing. In contract cleaning, we work with regional clients and increasingly from other European countries. Of course, we also have customers with less demanding cleaning requirements. We are happy to provide support here, for example in securing the quantity of a planned series ramp-up."

Question: "Are there any trends that are emerging in your work at the TDZ, such as an increase in requests for special cleaning tasks?"

Christian Koblenzer: "In recent years, we have seen a significant increase in cleaning tasks in the field of additive manufacturing. The depowdering of highly complex geometries represents a real challenge for all market participants, in addition to final cleaning. However, with our high-performance CNp process, coupled with our experience in contract cleaning and plant engineering, our customers can solve the tasks in this area perfectly. In addition, the areas of application and the need to use this promising technology in ultra-clean environments is growing."

Question: "What have been your most exciting cases in recent months?"

Christian Koblenzer: "Our day-to-day work gives us fascinating insights into sectors that are otherwise almost impossible to grasp. Everyone in my team has their own personal highlight here. Recently, this has included the internal cleaning of capillaries for eye surgery. The opening that needs to be cleaned can only be seen under a microscope. We also had additively printed drive components for the aerospace industry and high-precision components for the innermost core of an EUV system."

Question: "Which tasks are the most interesting for you personally? Do you perhaps even have a few favorites?"

Christian Koblenzer: "My personal favorite cannot be tied to a specific task. I think it's great when we do the process design for our customers so well that they decide to install their own LPW systems after months or years of partnership. This is happening more and more frequently. Then we've probably done everything right. We are also delighted that our clients are busy advertising for us. It's also a nice endorsement of our approach to customized solutions."

Question: "Mr. Koblenzer, let's finish with a look into the crystal ball. What are your future plans for the TDZ and your business area and what would you like to see?"

Christian Koblenzer: "One trend in the coming years will certainly be to process cleaned components directly into small assemblies in our cleanroom environment. Our ultra-clean environment is ideal for this. Of course, we will continue to research and develop new processes. There are already some very exciting and, in my opinion, revolutionary projects in development. I'll be happy to tell you about them next time. But my business area of Customer Support encompasses much more than technological solutions. We offer an all-round carefree package in terms of service and support. Including knowledge transfer and training for people who work with our systems or need new processes. This area is becoming increasingly important and will therefore remain one of LPW's priorities in the future. And when it comes to my personal wishes, well: I am impressed every day by the high technologies that are created in Europe and hope that this pronounced engineering strength will be further expanded in the future. And that one or two spectacular projects from this sector land on my desk ..."

Surface Technology Online: "Thank you very much for the interview, Mr. Koblenzer!" (OM-5/25)

About the person

Christian Koblenzer is Head of Customer Support at LPW and, together with his team, is responsible for testing and contract cleaning in the test and service center at the company's site in Riederich. He relies not only on technology-oriented solutions, but also on store floor management methods for knowledge transfer. He says: "We see ourselves as a learning, solution-oriented organization. As a result, our entire team identifies very strongly with this work."

Contact

LPW Reinigungssysteme GmbH
Industriestraße 19
72585 Riederich (Germany)
P.O. Box 11 64, 72585 Riederich
Phone: +49 (0)71 23 - 38 04-0
E-mail: info@lpw-reinigungssysteme.de
www.lpw-reinigungssysteme.de

About LPW Reinigungssysteme GmbH

LPW Reinigungssysteme GmbH is one of the leading suppliers of high-quality systems and process technologies for industrial component cleaning with aqueous media. The systems are used in the mechanical engineering, automotive, aerospace and general industry sectors, among others. With its High Purity division, LPW is also a sought-after partner in sectors with fine and ultra-fine cleaning tasks such as the medical technology, optical and semiconductor industries.

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