Asis further expands customer service
Due to increasing demand, Asis has broadened its service area. The innovations include a new service base in northern Germany and a 24/7 ticket system. The service portfolio has also been expanded.
Many Asis customers appreciate the direct line to the manufacturer and the high technical understanding of the staff. This allows a targeted response with suitable solutions without long detours. Technical support, assistance during plant downtimes, plant maintenance or optimization are classic tasks. The service team is also the first point of contact for all questions relating to Asis products, for example in the areas of coating application or surface treatment. Structurally, a further service base has been set up at the Oldenburg branch. From now on, the service tours for the north will be started there. Support requests can be submitted around the clock via the new 24/7 ticket system. These are fed directly into the system and thus processed very quickly by the responsible contact person. Response times can be contractually defined according to customer requirements in a three-stage service model.
The service portfolio as a whole has also been expanded. The regular Profinet measurement or the safety-relevant and by the BG demanded measurement of the follow-up time for walk protection light barriers are services from it. Thus, the offer is not only directed to customers of Asis plants, but to all customers with professional maintenance needs. The new service catalog will be published shortly. This will provide detailed information, both on the three-stage service model and on all services of the entire service portfolio, and will be available for download via the Asis website.